Browse the Questions That Matter to Your Account
We built this FAQ around the actual things you ask — not a generic help doc. Before you reach out to support, check here first. The most common topics: how to load your wallet using GCash, Maya, or InstaPay; how to cash out your balance; what happens when a game session drops mid-round; and how account verification works. Each answer reflects how
the platform actually operates, so you're not reading a script that doesn't match reality. If a question involves your specific account details — like a stuck transaction or an identity check — live chat is the faster route. For everything else, the sections below cover the process step by step. Players in Makati and across the Philippines access the same account flow
via mobile browser or the desktop lobby. Availability depends on local law and is open to eligible players where permitted.
- GCash
- Maya
- InstaPay